Frequently Asked Questions
FAQ Categories
Orders & Purchases
How do I request a quote?
You can request a quote in the way that works best for you. You can submit a request through our website, call us at 800-638-8322, or email our GROEBNER team at [email protected]. We’re here to help and will get back to you as soon as possible.
How long is my quote valid for?
Your quote is valid for 30 days, and we encourage prompt acceptance to secure pricing and availability. GROEBNER reviews all orders, and we may make corrections if we find any typographic errors or if there are concerns with credit approval. If you ever have questions about your quote, our team is happy to help. Call 800-638-8322.
How do I order a product not listed on the website?
You can still order products that aren’t listed on our website. Our GROEBNER team is here to help you find what you need, so feel free to call 800-638-8322 or email [email protected], and we’ll take care of the rest.
How can I track my order?
You can track your order by giving us a call at 800-638-8322. Our team will be happy to look up the status and make sure you have the information you need.
What’s the process for returning a product?
You can start a return by calling our GROEBNER team at 800-638-8322, and we’ll walk you through the process.
All returns are required to have a return material authorization (valid for 30 days) and may be subject to a minimum 25% restocking charge. After 30 days from the invoice date, items are not returnable. If the product is returned damaged or unsellable no credit will be given. Customer has 30 days from the return receipt to request damaged or unsellable product be returned. Contact your customer care representative before returning merchandise.
Special and non-stock items are non-cancellable/non-returnable.
Who do I ask about my invoice?
If you have a question about your invoice, our Accounts Receivable team is happy to help. You can reach them at [email protected] or by calling 800-638-8322.
GROEBNER Locations
Where can I find a GROEBNER warehouse location?
You can find the GROEBNER warehouse locations on our Contact Us page, where we list each location along with the best ways to reach our team.
Where can I find a GROEBNER service location?
You can find a GROEBNER service location by visiting our warehouse locations on the Contact Us page. Every GROEBNER warehouse offers services, so any location listed there will be able to help you.